Last updated: January 15, 2026
Luminatorio, with address at Blvd. Kukulcan km. 1.5, Puerto Juarez, Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico, is responsible for the processing of your personal data. For any questions or to exercise your ARCO rights (Access, Rectification, Cancellation, and Opposition), you can contact us through:
To fulfill the purposes described in this privacy notice, we collect the following personal data through the contact form on our website:
We do not collect sensitive personal data as defined by the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).
Primary Purposes (necessary for the relationship):
Secondary Purposes (optional):
If you do not want your personal data to be processed for secondary purposes, you can express this by sending an email to contacto@luminatorio.com with the subject "Opposition to Secondary Purposes".
In accordance with LFPDPPP, you have the right to know what personal data we have about you, what we use it for, and the conditions of use we give it (Access). Likewise, it is your right to request correction of your personal information in case it is outdated, inaccurate, or incomplete (Rectification); to have it removed from our records or databases when you consider it is not being used appropriately (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition).
To exercise your ARCO rights or revoke your consent, you must submit a written request to:
Your request must contain: (i) Full name and address; (ii) Documents proving your identity; (iii) Clear description of the data regarding which you seek to exercise your rights; (iv) Any other element that facilitates the location of your data.
We will respond to your request within a maximum period of 20 business days from the date of receipt, communicating the determination adopted. If the request is valid, it will be made effective within 15 business days following.
Your personal data may be shared with third-party service providers who help us operate our website and provide our services, including:
All third parties with whom we share your information are contractually obligated to protect your personal data in accordance with the provisions of LFPDPPP. We do not sell, rent, or share your personal data with third parties for commercial purposes without your express consent.
We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or treatment. These include:
We retain your personal data for the time necessary to fulfill the purposes for which it was collected and in accordance with the periods established by applicable legal provisions. Once the purposes and legal retention periods have been met, the data will be deleted or anonymized securely.
As a general reference:
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. For detailed information about what cookies we use, their purpose, and how you can manage them, please see our Cookie Policy.
By continuing to browse our website after viewing the cookie banner, you accept the use of cookies in accordance with this policy. You can modify your preferences at any time through the cookie manager available on our site.
Our website and services are directed at persons over 18 years of age. We do not intentionally collect personal information from minors. If a parent or guardian discovers that their minor child has provided us with personal data without their consent, they should contact us immediately to proceed with its deletion.
We reserve the right to modify this privacy notice at any time to reflect changes in our information practices, applicable legislation, or other operational reasons. The updated version will be published on this page with a revised update date. We recommend reviewing this notice periodically to stay informed about how we protect your personal information.
Material changes will be notified through a prominent notice on our website at least 10 days before they take effect.
By using our website and providing your personal data through the contact form, you expressly consent to the processing of your personal information in accordance with the terms established in this privacy notice and in compliance with the Federal Law on Protection of Personal Data Held by Private Parties.
If you consider that your right to protection of personal data has been harmed or that there is any violation of the provisions of LFPDPPP, you may contact the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI):
For any questions, doubts, or comments about this privacy notice or about the processing of your personal data, you can contact us:
